Ordering

We've tried to make placing an order with Ontech as easy as possible. We do not require you to register in order to purchase from the store so there is no need to create an account in advance or during the checkout the procedure, although doing so when you place your first order will save you time if you purchase something from us in the future. We cannot accept orders by phone or fax, however if there is a problem with the website or you would like to use an alternative method of payment you can send us an email.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All delivery charges will be added to the price of the products at our checkout. Mainland UK delivery charges quoted are for the majority of UK Mainland addresses.

We do not ship our items outside of the UK.

Delivery

Virtual Products

Some of our products available in the store do not require delivery and therefore do not incur any delivery charge. If you order a 'Virtual Product' then you will recieve an email from us detailing how to access the product you have purchased.

Standard Products

Delivery of products within mainland UK will normally be made within 3-5 working days from clearance of payment.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Special Delivery Products

Due to these products being of a specialist nature we do not normally hold them in stock in the UK, therefore these products have a leadtime of 14-28 days for delivery.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 6 weeks for dispatch of the goods. For delays of more than 6 weeks, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Cancellation of Orders

Standard Products

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order starting 7 days after the date of delivery for full credit less a 20% restocking fee and any costs for returning the item to us. It is your responsibility to return any such items in excellent condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of the return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of carriage charged to your account. Prior to returning any products please contact us either by email, letter, telephone or fax within 7 days from date of delivery.

Special Delivery Products

Items ordered which are 'Special Delivery' products cannot be cancelled.

Time Limitation for Notification of Claims

If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 72 hours from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery. It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months, unless otherwise stated. Manufacturer's guarantees specifically exclude faults caused by accident, neglect, and misuse. In addition routine maintenance, consumables and cosmetic damage are not covered. This does not affect any statutory rights.